Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use our service, we may collect:

• Name and email address
• Username and password (encrypted)
• Payment information (processed securely through third-party providers)
• Communication preferences

Usage Data

We automatically collect certain information when you use our service:

• IP address and browser type
• Pages viewed and features accessed
• Time and date of visits
• Referring website addresses
• Device information and operating system

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage subscriptions
• Send you predictions, race analysis, and service updates
• Respond to your comments, questions, and support requests
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues or fraud
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure password hashing using industry-standard algorithms
• Regular security audits and updates
• Limited access to personal information by authorized personnel only
• Secure server infrastructure with regular backups

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, analytics, email delivery)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

5. Third-Party Services

Our service may contain links to third-party websites and integrations with external services:

• Google Analytics: To analyze website traffic and usage patterns
• YouTube: For embedded race analysis videos
• Payment Processors: For secure payment processing

These third-party services have their own privacy policies. We encourage you to review their policies before providing any personal information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a portable format
• Restrict Processing: Limit how we use your information

To exercise any of these rights, please contact us at info@cripicks.com. We will respond to your request within a reasonable timeframe.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will remove your personal information within 30 days, except where retention is required by law.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ. By using our service, you consent to the transfer of your information to these locations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: